Question 1

Is my patient data secure and HIPAA-compliant?

Accepted Answer

Yes. SmileCare is built with HIPAA-aware security practices at every layer. Data is encrypted in transit (TLS 1.3) and at rest (AES-256), access is controlled through five role-based permission levels, and every action is logged in a full audit trail. You self-host on your own Supabase instance, so your patient data never passes through a third-party server you don't control.

Question 2

How long does it take to get set up and running?

Accepted Answer

Most clinics are live within 2-5 days. After you start your free trial, you can set up your clinic profile in minutes. Our team handles data migration from your existing system at no cost, and onboarding includes a guided walkthrough for your staff.

Question 3

Do you really migrate my existing data for free?

Accepted Answer

Absolutely. Data migration is included at no charge during your trial and onboarding. We move your patient records, appointment history, treatment plans, and billing data from your current system into SmileCare, whether you're coming from spreadsheets, Dentrix, OpenDental, or paper files.

Question 4

How does pricing work? Are there any hidden fees?

Accepted Answer

Pricing is transparent and based on the number of providers at your practice, not per-patient or per-appointment. There are no setup fees, no data migration fees, and no charges for support or updates. The 30-day free trial requires no credit card, and you can cancel anytime.

Question 5

Can SmileCare handle multi-location dental groups?

Accepted Answer

Yes. SmileCare is built for practices of every size, from solo dentists to multi-location group practices. You can manage multiple clinic locations from a single dashboard, share or isolate patient records per location, assign staff to specific sites, and roll up reports across all locations.

Question 6

What kind of support do you provide?

Accepted Answer

Every plan includes email and chat support with responses within one business day. Onboarding includes live guided walkthroughs for your team. We also provide a comprehensive knowledge base, video tutorials, and documentation covering all 25 modules.

Question 7

What happens to my data if I cancel?

Accepted Answer

You own your data, always. If you cancel, we'll help you export everything in standard formats (CSV and PDF) so you can take it to any other system. There's no lock-in. Since you self-host on your own Supabase instance, your data stays under your control even after cancellation.

Question 8

Do I need to install anything or buy special hardware?

Accepted Answer

No installations, no downloads, no special hardware. SmileCare runs entirely in your web browser on any device. It works on Chrome, Safari, Firefox, and Edge. Updates are automatic and free.

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