1.Our Commitment
SmileCare is used by dental practices and their staff every day, and we want it to work for everyone on that team — including people who navigate by keyboard, use a screen reader, rely on high-contrast display settings, or use other assistive technology. Accessibility is something we build toward continuously, not a box we check once.
2.Conformance Status
Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG defines three conformance levels: A, AA, and AAA. We are targeting AA, which is the level most commonly required by law and industry standards.
SmileCare is partially conformant with WCAG 2.1 AA. Partially conformant means an audit and remediation pass has been completed and verified with automated scanning (see "Measures We Take" below), but we have not yet documented manual assistive-technology testing or a formal third-party audit — see "Known Limitations."
3.Measures We Take
To support accessibility, SmileCare has:
- Completed an audit and remediation sweep across the clinical, front-desk, and admin modules, verified with automated axe-core scans (see the full breakdown on our Compliance & Readiness page)
- Added proper dialog roles, focus trapping, Escape-to-close, and focus restore to modals and popups
- Programmatically linked every form input, select, and text area to its label
- Added accessible names to icon-only buttons, with a 44×44px minimum tap target
- Added a skip link, a single main landmark, and polite live regions for toast notifications
- Darkened text and status colors to meet AA contrast, and ensured color is never the only signal used to convey information
Accessibility is part of our ongoing development and release process rather than a one-time pass: new interface work is checked against these requirements before it ships, and confirmed accessibility defects are treated as bugs to be fixed.
4.How We Tested
- Automated testing: axe-core scans are run across the public website and the clinical, front-desk, and admin modules, covering the homepage, trial signup flow, dashboard, patient records, appointments, billing, and related settings screens.
- Manual testing: Keyboard-only navigation of the primary website and application flows has been reviewed. Documented screen-reader testing (NVDA, JAWS, or VoiceOver) has not yet been carried out, and we do not claim it has.
- Tested by: The SmileCare product team. No third-party audit has been commissioned to date.
5.Known Limitations
Despite the remediation work above, some parts of SmileCare may not yet be fully accessible:
- Manual testing with real assistive technology (screen readers, voice control, switch devices) has not yet been documented — automated scans like axe-core reliably catch well under half of real-world WCAG issues, particularly around reading order, meaningful alt text, and complex interactive widgets like the homepage ROI calculator's sliders.
- No third-party audit or VPAT has been produced yet (see section 6).
- Scanned PDF exports and printed claim documents are generated outside the browser and are not covered by the automated website scans.
- Older browsers and very small viewports receive functional but less thoroughly tested layouts.
If you encounter a barrier not listed here, please let us know using the contact details below — we want to know about it.
6.Formal Audit & VPAT
We have not yet commissioned a third-party accessibility audit or produced a formal Voluntary Product Accessibility Template (VPAT). If your organization requires one as part of procurement, contact us at the email below and we will work with you on the appropriate documentation.
7.Feedback & Reporting an Issue
We welcome feedback on the accessibility of SmileCare. If you encounter an accessibility barrier, please tell us:
- The page or feature where you ran into the problem
- What you were trying to do
- The browser, device, and assistive technology you were using, if applicable
We aim to respond to accessibility feedback within five business days and will let you know how we plan to address confirmed issues.
8.Contact
Reach us with accessibility questions, feedback, or requests for accessible alternatives to any content on this site:
- Email: sales@smilecareapp.com
- Website: smilecareapp.com
Running into an accessibility issue right now, or need this content in an alternative format? Our team can help directly.