Phone tag and manual booking
Every call, reschedule and confirmation becomes another task the front desk has to remember.
Where the day gets stuck
Scheduling problems are usually handoff problems
Chair and provider conflicts
A booking that ignores the operatory or provider creates a day-of scramble.
Recalls in a separate list
If recalls and the appointment book do not talk, recall revenue quietly leaks.
What SmileCare handles
The schedule and the patient record together
Day, week and month views
See the practice at a glance, then drill into a provider, operatory or patient.
Operatory / chair view
Book against the room as well as the provider to avoid collisions.
Recurring appointments
Set recurring visits for hygiene, orthodontic adjustments and follow-up care.
Waiting list and blocks
Keep a waiting list ready and block time for procedures, huddles or admin.
Online self-scheduling
Patients book from the portal using the availability your team controls.
Reminders and confirmations
SMS/WhatsApp via Twilio and email via SMTP, with two-way replies and Y/N confirmations.
How it works
From opening the day to filling a gap
Set the template
Configure providers, operatories, hours and appointment types once.
Book and confirm
The team books in the practice view; patients can self-schedule and confirm by reply.
Work the waiting list
When a gap opens, the waiting list and recall tools help the front desk fill it.
What to verify before switching
- Reminders are configurable through Twilio/SMTP and depend on your deployment settings.
- There is no native iOS or Android app; SmileCare runs in the browser.
- SmileCare does not currently offer AI schedule optimisation.
FAQ
Common questions
Can patients book online?
Yes. Online self-scheduling is part of the patient portal, with availability based on the appointment book and operatory setup.
Can we manage more than one chair or operatory?
Yes. The appointment book includes an operatory/chair view so the team can see room conflicts before they happen.
Are reminders included?
SMS/WhatsApp reminders use Twilio and email reminders use SMTP, configured for your deployment. Two-way replies and Y/N confirmations are supported.
Does SmileCare optimise the schedule with AI?
No. SmileCare does not claim AI schedule optimisation. The schedule is managed by your team, with waiting lists and recall tools to help fill gaps.
Related guides
Keep exploring
Dental billing software
Invoices, payments, claims and A/R in one record.
Reduce dental no-shows
Reminders, confirmations, recall and a waiting list.
Dental insurance verification
Plans, eligibility snapshots and pre-visit checks.
Dental software migration
Move records, appointments and billing with less downtime.
Ready to see SmileCare with your own data?
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